What are the password requirements for my account?
New passwords will require the following:
I've forgotten my password. How can I retrieve it?
You can reset the password for your account by clicking the Forgot "Password" link in the upper right of the adportal home page. Make sure you click on the word "Password". You will need to put in your current USERNAME then submit the form. You will then get an email with a link to reset your password.
I don't remember my username. Can I retrieve it?
In the upper right corner of the adportal there is a link for "Forgot Username". Click on the word "Username". You will need to provide the phone number and zipcode that is set up in your account. Once you submit the form, you will get an email that contains your username and a link to reset your password.
Where will my In Memoriam appear?
Your In Memoriam will appear along with the paid obituaries.
When should a photo be included with an In Memoriam?
Photos are a personal preference and their inclusion in your In Memoriam is based solely at your discretion. Some choose to use current photos while others select a favorite photo that has special meaning.
How do I submit a photo?
On the “Customize Your Ad” page, there will be an upload button for your photo. Photos must be in a .jpg format.
What if the photo is older, will it reproduce with good quality?
Your submitted photo will go through an extensive toning process to deliver the best possible quality. However, with older photos, it is sometimes not possible to duplicate the quality of a newer one.
The photo being used is color. Will it appear in color in the newspaper?
No, it will appear on your screen in color, but will publish black and white in the newspaper.
Can I edit my In Memoriam after placing it?
You can edit your announcement prior to deadline for your publication date. Simply log back in with your username and password to retrieve your Celebration advertisement. NOTE** you will need to resubmit your credit card information again when making changes, additions or corrections.
How do I pay for my ad?
Our Milestone advertisements require payment in advance of publication. We accept Visa, Mastercard, American Express and Discover. Your payment will be carried over a secure connection. If you make any changes to your ad after you have submitted (purchased) the ad you will be required to resubmit your credit card number if you price increases or decreases.
How will I know how much my In Memoriam will cost?
Our easy to use self-service tool will automatically quote the cost of the order upon placement. This will allow you to quote the cost when you’re meeting with the family.